POLICIES

PAYMENT

Accepted payments include Visa, Mastercard, American Express and PayPal, via WooCommerce’s secure secure ecommerce platform.

All prices are in $USD (United States Dollars)

PRIVACY POLICY

Your privacy is respected and will not sell or distribute your name, email or shipping address to any third party.

SALES TAX

All US customers are charged sales tax according to the payment method state. There are no taxes charged to customers living outside of US, but be aware that upon receipt of your order, you maybe charged taxes and duties by your home country. 

SHIPPING INFORMATION

All items will be shipped via United States Postal Service – orders will be processed within 3-5 business days of placing your order. You will be sent an email notification when your order is shipped.

We do our best to source shipping and packing materials that are environmentally friendly, and reuse materials when possible. Please consider reusing and recycling any packing materials. Every little bit helps.

>>PLEASE NOTE: customers pay for any custom charges, duties or taxes charged to them by their country<<

ON CUSTOMS DOCUMENTS, WE DO NOT MARK ITEMS AS “GIFTS” AND WRITE THE TRUE VALUE OF THE ITEM SO THAT IF YOUR ORDER IS LOST WE CAN REFUND YOU THE FULL VALUE. 

PLEASE NOTE – once we send out the order it is in the hands of the Post Office – please contact USPS with your tracking number to get more info on the location of your package or you can also track your package at the USPS website https://tools.usps.com/go/TrackConfirmAction_input or call 1-800-ASK-USPS

WE ARE NOT RESPONSIBLE for incorrect shipping addresses – we ship to the address provided – refunds for your order cannot be made due to this. *If a note is left for a different shipping address please make sure you get a confirmation, if there is no confirmation from us by the end of the business day, it means we may not have received the changes – so please send an email to info(at)catraen(dot)com

RETURN POLICY

All sales are final. Photographs are  translating a 3-dimensional object into a 2-dimensional image and therefore is as representational as possible. Keep in mind that the image color may appear differently according to your computer screen. Please also remember that each piece has been made by hand and because of this fact, there are  variations to the surface and forms.

If, for some reason, your piece arrives broken, please contact me immediately, and send along a photograph of the damaged piece alongside the box it arrived in. I will send you a new piece at my expense.

All gift certificate and workshop/class purchases are final.

PRODUCT CARE

All items are microwave and dishwasher safe, unless noted on the listing.  For the longest life of your new artwork, handwashing is best. Ceramic objects can be used and loved for years, but they are fragile. If dropped,  it will likely result in damage and possibly tears.

Grinning Cat with Smiling Eyes on Google Android 4.3Amphora on Google Android 7.0Sparkles on Google Android 8.0